Help us tell the real story: Aged Care Royal Commission

Categories: Aged Care News

If you work in aged care, we want to hear from you…

  • How do you raise concerns regarding staffing in your facility?
  •  Are you consulted prior to any roster or staffing changes?
  • What are the impacts of insufficient staffing at your worksite?

Thank you to all who took the time to share their experiences – this survey has now closed.

For regular progress updates on the Royal Commission, visit

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13 thoughts on "Help us tell the real story: Aged Care Royal Commission"

  1. Colleen says:

    As the TL on afternoon shift we are responsible for all 51 residents same as for night shift we can ring an RN at another facility under the same umbrella of our organisation for help but this is a concern for me as they do not know the person I am talking about & asking help for We have more than 30 high care residents in this mix & many with Dementia and very challenging behaviours. We definitely need staff ratios to give the time & care to our residents, we all feel pressured & rushed and never ever do we leave on time

  2. Colleen says:

    Need staff to resident ratios to provide quality care our residents deserve

  3. Julie-anne says:

    Aged care nurses are mostly disenfranchised.

  4. Jacki says:

    I feel that people who work in aged care should be paid alot better wages. Along with staff ratios for staff to client so staff can spend more time with the client to help make there days as comfortable and fulfilling as we can. I also think that there should not be a difference in wages from private sector to government sector which the private sector are currently being paid at a lesser rate of pay for doing the same work this is extremely unfair for all RN,EN,and care staff this need to be addressed. Aged care is a specialised field but i find that a lot of people coming into aged care as cares are from ethnic back ground which have poor communication and cultural skills to work in regional sectors. We defiantly need a ratio, staff to client to be mandatory as left up to the organisations to put it in place this will not happen as it is all about the bottom dollar not about the residents needs

  5. susan says:

    Management uninterested, disrespectful, laugh at disrespectful personal care workers.
    Payslips very confusing and disrespectful comments, lies given when staff ask query or suspect incorrect payment.
    Management and doctor unaware of and refuse to take seriously personal care workers’ documentation, concerns re wellbeing, health status of residents.

  6. Maria says:

    Not for profit need to put a lot more back in to the facilities. With equipment.
    Nurse / carers need to nurse not do laundry dishes meal etc clear boundaries of work.
    Who Cares for the Carers ? Who cares if we come early to work leave late and don’t get a break who Cares for the Carers

  7. Annette says:

    Its just a frustrating system … low wages paid for attending to our vulnerable and valued residents … short staffed and not being able to spend any decent time with residents. Constantly being monitored on camera’s to ensure we are working!! Management only look at the $$ and how much they can cutback again and again. Management bully staff and intimidate. Need aged care ratios brought in .. I enjoy working with the elderly so let’s push for a safer way to do things in aged care and look after them properly.

  8. Emmaly says:

    Fix staff ratios get rid of ACFI and make it a medium payment for all resident eg $200 a day per resident this would cut time spent on paper work dramatically and more time with residents. Staff need same wages as hospital nurses. Tighter training for pcas

  9. Heather says:

    Urgently need resident staff ratio, 60 high care residents many with challenging behaviours for 2 careers and 1 EN is extremely stressful for night shift. Staff constantly taking sick leave due to the stress as feel unable to provide the appropriate care for our residents. Staff are sometimes not replaced and this is extremely stressful for the 1carer and EN left to manage. Skill mix is unacceptable, have many staff from ethic backgrounds with little English spoken and unable to understand what our residents needs are. Will email management with concerns and they fall on deaf ears. We have compulsory training and do not get paid. Staff morale is low and management don’t seem to care, aged care seems to be a money making business now, at the expense of our residents and staff. Things have to improve.

  10. Maria says:

    As the TL on nightshift we are responsible for all 42 residents. We can ring our RSM or the RN at another facility under the same umbrella of our organisation for advice but this is a concern for me as they do not know the person I am talking about & asking help for. We definitely need staff ratios to give the time & care to our residents, we all feel pressured & rushed and rarely do we leave on time. Staff are burnt out and leaving shifts short staffed as not enough staff to cover.

  11. B says:

    Why is Community Services unable to complete the survey?
    We are under the Aged Care umbrella but of the questions are not relevant to us.

    • ANMF (SA Branch) says:

      Hi B, the survey itself relates to residential aged care as that was the focus of the national research project, although the Royal Commission will be looking at the sector in its entirety. Kind regards, ANMF (SA Branch)

  12. John says:

    Carers do not, at my organisation, have sufficient time to provide good quality care to residents. We can all rush through ADL’s and be finished “on time” (just), but we just don’t have the time to spend with residents to provide the kind of care we need to or want to. Even though we (allegedly) have better staffing levels than a lot of organisations, this is not good enough and I would not want my family to have to suffer like this. It is unacceptable that they should have to wait more than 30 mins to go to the toilet, don’t have proper pressure area care, staff don’t have time to give all residents their whole meal, drinks etc etc. The list goes on and on. Some residents can take 45 mins to eat a whole meal and all of their drink, but we simply don’t have that time to spend with much time with one resident. We have 40+ other residents to look after. Lunch starts at 12.00 and half our staff leave at 13.00. It is simply NOT POSSIBLE.

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