Code of Practice

1.   Introduction

This Code of Practice provides the basis for good practice in the marketing, operation, financing and administration of education and training services delivered by the Australian Nursing and Midwifery Education Centre (ANMEC), registered in South Australia by the Training and Skills Commission.

For the purposes of this Code “trainee” refers to any person participating in education or training delivered by this organisation. A “client” is a person or organisation who may enter into a contract with ANMEC for the delivery of education and training services.

2.   Provision and assessment of training services

2.1     The Australian Nursing and Midwifery Education Centre has policies and management practices which maintain high professional standards in the delivery of training and assessment services, and which safeguard the interests and welfare of trainees and/or clients.

2.2     The Australian Nursing and Midwifery Federation (SA) maintains a learning environment that is conducive to the success of trainees.

2.3     The Australian Nursing and Midwifery Federation (SA) has the capacity to deliver and assess the vocational qualifications for which it has been registered, provide adequate facilities, and use methods and materials appropriate to the learning and assessment needs of trainees.

2.4     The Australian Nursing and Midwifery Federation (SA) monitors and assesses the performance and progress of trainees.

2.5     The Australian Nursing and Midwifery Federation (SA) ensures that teaching staff are not only suitably qualified but are also sensitive to the cultural and learning needs of trainees, and provides training for  staff as required.

2.6     The Australian Nursing and Midwifery Federation (SA) ensures that assessments are conducted in a manner which meets the endorsed components of the relevant Training Package(s) and/or accredited courses.

2.7     The Australian Nursing and Midwifery Federation (SA) is committed to access and equity principles and processes in the delivery of services. We will not unlawfully discriminate against clients. The obligations we place on our staff and students are to protect their health, safety and welfare and ensure as far as it is practicable that learning experiences are positive and free from discrimination or harassment.

3.   Issue of qualifications

The Australian Nursing and Midwifery Federation (SA) issues qualifications and Statements of Attainment to trainees who meet the required outcomes of a qualification or unit of competency, in accordance with the AQF Implementation Handbook and ASQA regulations.

4.   Recognition of qualifications issued by other RTOs

4.1     The Australian Nursing and Midwifery Federation (SA) recognises the AQF qualifications and Statements of Attainment issued by other RTOs.

4.2     The Australian Nursing and Midwifery Federation (SA) policies and procedures and information to staff and clients ensures that AQF qualifications and Statements of Attainment issued by other RTOs are recognised.

5.   Marketing of training and assessment services

5.1     The Australian Nursing and Midwifery Federation (SA) markets and advertises its products and services in an ethical manner.

5.2     The Australian Nursing and Midwifery Federation (SA) gains written permission from a trainee or client before using information about that individual or organisation in any marketing materials.

5.3     The Australian Nursing and Midwifery Federation (SA) accurately represents its training programs and services to prospective trainees and clients.

5.4     The Australian Nursing and Midwifery Federation (SA) ensures trainees and clients are provided with full details of conditions in any contract arrangements with the organisation.

5.5     No false or misleading comparisons are drawn with any other training organisation or qualification.

6 .  Financial Standards

6.1     The Australian Nursing and Midwifery Federation (SA) has measures to protect client fees paid in advance and to ensure that trainees and clients either receive the services for which they have paid or receive a refund.

6.2     The Australian Nursing and Midwifery Federation (SA) has a refund policy that is fair and equitable and this policy is made available to all trainees and clients prior to enrolment.

6.3     The Australian Nursing and Midwifery Federation (SA) ensures that the contractual and financial relationship between the trainee/client and the organisation is fully and properly documented, and that copies of the documentation are made available to the trainee/client. Documentation includes: the rights and responsibilities of trainees, costs of training and assessment services and issuance of Qualifications, payment arrangements, refund conditions and any other matters that place obligations on trainees or clients.

7.   Provision of information

7.1     The Australian Nursing and Midwifery Federation (SA) supplies accurate, relevant and up-to-date information to prospective trainees and clients covering but not limited to the matters listed in Attachment A to this Code.

7.2     The Australian Nursing and Midwifery Federation (SA) supplies this information to trainees and clients prior to enrolment and regularly reviews all information provided to ensure its accuracy and relevance.

8.   Recruitment

8.1     The Australian Nursing and Midwifery Federation (SA) conducts recruitment of trainees at all times in an ethical and responsible manner.

8.2     Offers of course placement are based on an assessment of the extent to which the qualifications, proficiency and aspirations of the applicant are matched by the training opportunity offered.

8.3     The Australian Nursing and Midwifery Federation (SA) ensures that the educational background of intending trainees is assessed by suitably qualified staff and/or agents, and provides for the training of such staff and agents, as appropriate.

9.   Support Services

The Australian Nursing and Midwifery Federation (SA)  provides appropriate protection for the health, safety and welfare of trainees and, without limiting the ordinary meaning of such expression,  includes adequate and appropriate support services in terms of academic and personal counselling.

10. Complaints

10.1 The Australian Nursing and Midwifery Federation (SA) ensures that trainees and clients have access to a fair and equitable process for dealing with complaints and provides an avenue for trainees to appeal against decisions which affect the trainees’ progress. Every effort is made by the Australian Nursing and Midwifery Federation (SA) to resolve trainees’/clients’ complaints. We deal fairly and constructively with concerns and complaints about our services.

10.2   For this purpose, the Australian Nursing and Midwifery Federation (SA) has a complaints handling policy where a member of staff is identified to trainees and clients as the reference person for such matters. In addition, the complaints handling process is made known to trainees at the time of enrolment.

10.3   Where a complaint cannot be resolved internally, the Australian Nursing and Midwifery Federation (SA) advises trainees and clients of the appropriate body where they can seek further assistance.

11. Record Keeping

The Australian Nursing and Midwifery Federation (SA)  keeps complete and accurate records of the attendance and progress of trainees, as well as financial records that reflect all payments and charges and the balance due, and provides copies of these records to trainees on request. Access to these records is managed in accordance with privacy legislation.

12. Quality Control

The Australian Nursing and Midwifery Federation (SA) seeks feedback from  trainees and clients on their satisfaction with services they have received and seeks to improve  services in accordance with their expectations.

13. Industry Engagement

13.1  We regularly engage with relevant industry representatives to evaluate our training and assessment services. This ensures that our graduates hold the required skills and knowledge to the standard of performance required in the workplace.

13.2   Our training and assessment strategies are developed in consultation with industry to ensure that they are relevant to industry needs. Where training or assessment occurs in the workplace, evidence of performance will contribute to our assessments

13.3   Our teaching and assessment staff continuously engage with industry to ensure their knowledge and skills reflect current industry practice

14. Child Safe Environment

The Australian Nursing and Midwifery Federation (SA) has established and maintains a child safe environment.

ANMEC seeks feedback from trainees and clients who are under 18 years of age to ensure ANMEC are maintaining a respectful and safe environment for both children and adults alike. We seek feedback in relation to  satisfaction with services received and seek to improve  services in accordance with  expectations.

14.1  We deliver our training and assessment strategies and services respectfully and ensure we welcome new children to the group

14.2  ANMEC make sure children have a say about the activities they take part in and can speak up if they have any concerns or worries before taking part in any activity

14.3  ANMEC make sure both staff and children alike feel comfortable to report any concerns or worries

14.4  ANMEC will not tolerate bullying behaviours from either staff, students or children

14.5  Children will make sure they tell an adult if they are going to leave the group

14.6  ANMEC staff and students of all ages use appropriate age appropriate language in their dealings with each other

14.7  ANMEC staff and students of all ages wear appropriate (non revealing) clothing to the Education Centre and on placement.

14.8  ANMEC are legally and ethically bound to report any suspicions of child abuse or neglect to the appropriate authorities.

14.9  ANMEC will ensure that no staff member is alone with any child

14.10 ANMEC ensures all relevant staff are appropriately screened and have clearance from the Department for Communities and Social Inclusion to work with children

 

Attachment A:

ANMEC Policy Manual: click here

ANMEC Student Handbook: click here

ANMEC Complaints Procedure: click here

ANMF(SA) Privacy Policy: click here


 

Adj Assoc Elizabeth Dabars
CEO/Secretary
RTO code 40064