Extending our services for our members

1 April 2020

In response to high demand and increased urgent and pressing enquiries, our Duty Officer services have been extended to provide assistance 7 days per week, with weekend online services from 10am to 4pm. Please note our weekend online service is only available by submitting an online form and only urgent matters will be responded to on weekend shifts.

We encourage you to check our FAQs and COVID-19 information online before you contact our Duty Officer to discuss:

  • Any questions or concerns about your workplace preparedness for COVID-19
  • Any safety or PPE concerns
  • Advice for personal circumstances on rosters, workload, taking leave
  • Any other workplace concerns you may be experiencing


A range of frequently asked questions are available on our COVID-19 information and resource page.

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  How to contact a Duty Officer: